Privacy Policy

At Hot Lox, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at Hot Lox is 100% safe and guaranteed.

We recognize and respect the importance of maintaining the privacy of our customers, and have established this Privacy Policy as a result. Below, we describe why we gather customer information; what information we collect; how we collect it, what we use the information for; and how you can instruct us if you prefer to limit the use of your information. This Privacy Policy is part of the Terms of Use, which governs your use of Hot Lox.
Why We Gather Information
We gather personal information to allow us to process your orders; provide a much better and more personalized shopping experience; and to inform you of our fantastic special offers and discounts.
What Information We Gather

When you order from our website, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased and any relevant promotion code. Information you enter is collected, even if you cancel or do not complete an order. Customers can also voluntarily offer their email address, home address, birthday and gender as part of our mailing and promotion list. This information is maintained in our database and used solely for these purposes. Customers can choose to opt-out of the mailing list at anytime.

Any user ID and password used in connection with Hot Lox is to be used by you for your use of our website. Each individual using our website is responsible for maintaining the confidentiality of their password. Since you are responsible for your password, any activities with the use of your password are your responsibility, whether or not authorized by you. We request that you immediately notify us of any unauthorized use of your password or any other information.
How We Use Your Information

We use information collected from you to process your order; provide an enhanced and more personalized shopping experience; and to inform you and your gift recipients of offers and discounts from Hot Lox or other sites and companies that we own. In addition, we periodically make such information. including aggregated information available to selected third parties including but not limited to: those who trade or rent information for direct marketing purposes. However, we do not make yours or your gift recipient's email addresses available to third parties (except for subsidiaries, subcontractors or agents acting on our behalf in compliance with this Privacy Policy) or any Successor (see below) to our business. If you would like us to email you a notice when our Privacy Policy change, please follow the instructions below. Any email sent to your gift recipients will include a link to our Privacy Policy and a link to opt-out of future emails. You may instruct us not to share personal information you provide with third parties by following the instructions provided below. A Successor to our business is not considered to be a third party for these purposes (see below).

In the event of a merger, consolidation, sale or transfer of all or substantially all of the assets or business of Hot Lox, one of the assets that will be transferred is the information we collect from our customers and members. However, the use of this information by any Successor will still be governed by the terms of this Privacy Policy as amended from time to time including any amendment after such transaction. You will continue to have the right to opt-out of sharing your information with third parties.

We may disclose any information you provide to Hot Lox (i) when we believe disclosure to be appropriate to comply with any law, regulation or governmental request, or to comply with judicial process; (ii) if such disclosure is necessary or appropriate to operate this website; (iii) to protect the rights or property of Hot Lox, its users, sponsors, providers, licensors and merchants.
Questions About This Policy?

If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact Hot Lox by sending an email to - By mail please write us a letter and include your First, Last Name and Address. Please send it to our mailing address:

Hot Lox
Attention: Privacy
26735 US HWY 380 E
Aubrey, TX 76227

Email Submissions
Our email list is intended to keep users informed of new products, gifts and special features. Our policy is to send email announcements or newsletters only to those who request this when registering or opting-in to our email list (see how we use the information we collect above). Hot Lox complies with all anti-spam laws and regulations. If you receive an email and want to be removed from our email list, you can do so by the following:
Email us at to be removed from the email list
Login to My Account and uncheck the option to receive promotional emails
How We Use "Cookies"
A "cookie" is a small file stored on your computer by a website, which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer and to provide certain features to you. For example, we store information on your product selections as you shop on our site, but we do not store any personal information (except your name) or financial information about you.

Most web browsers automatically accept cookies. If you wish to stop the use of cookies, you can do so through the Help Menu on the toolbar of most web browsers. However, the cookies allow you to take full advantage of all features on the website, for example, if you disable this feature certain aspects of Hot Lox, such as the shopping basket, will not function properly.
Security Policy
Our website encrypts your personal credit or debit card number prior to transmission over the Internet from your computer to our server using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator.

Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. Hot Lox takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to us. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.
Your Consent
Subject to the above provisions, by using our website you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time, and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy, please email us at from the email address to which you would like the notice sent. By using Hot Lox, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy.

If you have questions about the privacy statement or the content and practices of our website, please contact email us at


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