SHIPPING
We currently only ship to the U.S.A. with free shipping over $75. We offer a low standard shipping flat rate of $10.00 for purchases under $75. You will receive notification of purchase after checkout via email. Your item(s) will be processed within 1 to 2 days of purchase and then shipped. A tracking number will be available and emailed to you as soon as the item(s) is/are shipped. You can track your current or past orders by logging to "My Account" page.
** DELIVERY ** (Please take note)
Our fulfillment houses are located all around the U.S.A., and our delivery times may vary as a result. Please allow between 4 to 10 business days for delivery. For logistical reasons, we work with multiple global partners to speed up delivery, hence the items from the same purchase may be shipped in separate packages, even with combined shipping. Don’t worry, you will get the items that you ordered. Please keep this in mind when receiving deliveries. Thank you for your support, we appreciate your business!
Free US Domestic Standard Shipping
HotLox offers Free Domestic Standard Shipping within the 48 contiguous U.S. states for orders $75 and over (excluding taxes*). U.S. orders will be shipped via UPS, FedEx, DHL, or U.S. Postal Service. Most packages arrive within 2-10 business days. (not a guaranteed service)
* This offer is only good on purchases of $75 or more, shipped within the domestic 48 US states (The $75 total is calculated per order AFTER any discounts, promotion, coupon deductions, or gift wrap charges, prior to taxes). No coupon code is required. Free Shipping does not apply to heavy or oversize items. The minimum purchase required for Free Domestic Standard Shipping or free shipping promotions does not include restricted items, e-Gift Certificates, gift wrap, or shipping and handling charges and taxes. Free Shipping is not applicable on prior purchases and cannot be redeemed for cash. Offer subject to adjustment due to returns, cancellations and exchanges. Offer may be modified or discontinued at any time without notice.
Other Standard Shipping Costs:
- $10.00 Flat rate for all U.S. orders under $75 (48 contiguous states).
Processing Times
Our fulfilment houses does not ship orders over the weekends or Holidays. Therefore, if you place an order after 12:00 P.M. EST on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
All packages shipped by UPS are delivered Monday – Friday only. All packages via USPS are delivered Monday – Saturday.
Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.
Return shipping charges may apply for refused or unclaimed packages.
A signature may be required upon delivery.
Holiday Ordering - We highly suggest that you place your order at least 10 days before any major holiday to allow enough time for delivery.
International Orders
We are currently not shipping to international destinations, however, this may change in the near future.
Military APO/FPO and U.S. Territories
We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship Expedited service to APO/FPO U.S. Military addresses. Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up to 8 weeks.
DOT restrictions on air shipping
Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream.
In compliance with DOT rules restricted items require ground-only delivery.
Hot Lox does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.
Oversized Packages and Special Circumstances
Please be aware that additional special handling charges may be applied for oversized packages, remote location delivery or high-value orders. We will contact you if your order qualifies for any of the above, and inform you the amount of additional payment that is required. You will be given the option to make payment or cancel your order.
Different Ship To and Bill To Addresses
HotLox allows you to ship to an address other than your billing address. However, we do require that you provide us with the billing address that matches your card institution's records. We recommend that you contact your card institution to update them with your approved secondary ship-to addresses. Please note that orders may be placed on hold or cancelled if we are unable to confirm the billing information with your credit card bank. If you are using an international credit card, we may require that you provide us with a signed authorization and proper identification to ship your products.
Send a Scanned Authorization containing the following items:
- Copy of the front and back of credit card.
- Copy of a picture ID
- Include the following statement: "I authorize HotLox to ship my order to the following (shipping) address, followed by the billing address."
- A handwritten signature, scan and email to sales@hotloxstudio.com