FAQ’sMost frequently asked questions
How do I check status of my order?
We automatically send you updates regarding the status of your order via email. If you are a registered Hot Lox customer, you can always check your order status history. Click on My Account dropdown menu at the top right corner of any page and click on Order Number to view a particular order or past Order History to view your past orders. Please email us at email@example.com
How do I modify/cancel my order?
You can make changes or cancel your order within half hour from the time you submit your order. You may do so by contacting our Customer Services Team at firstname.lastname@example.org. Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After half hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm for any changes or cancellation request.
How long will it take until I receive my order?
Depending on the shipping method you select, all orders should arrive by the estimated delivery date indicated in our Shipping section. Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability.
Do You Ship Internationally?
What Payment Methods Are Accepted?
Do you charge sales tax on any item?
I want to return my purchase! What do I do?
Please refer to our Returns policy for all returns. Please email us at email@example.com should you require assistance with processing a return.