Most frequently asked questions


How do I check status of my order?

We automatically send you updates regarding the status of your order via email. If you are a registered Hot Lox customer, you can always check your order status history. Click on My Account dropdown menu at the top right corner of any page and click on Order Number to view a particular order or past Order History to view your past orders. Please email us at

How do I modify/cancel my order?

You can make changes or cancel your order within half hour from the time you submit your order. You may do so by contacting our Customer Services Team at Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After half hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm for any changes or cancellation request.


What are your Shipping & Returns policies?

Please refer to our Shipping and Returns policies

How long will it take until I receive my order?

Depending on the shipping method you select, all orders should arrive by the estimated delivery date indicated in our Shipping section. Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability.

Do You Ship Internationally?

We are currently not shipping to international destinations, however, this may change in the near future.


What Payment Methods Are Accepted?

We accept various methods of payments: Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards. All orders are charged in U.S. dollars.

Do you charge sales tax on any item?

Hot Lox is a Texas-based company. State law requires us to collect local and county sales tax on all orders shipped within Texas. All orders outside of Texas are exempt from sales tax.


I want to return my purchase! What do I do?

Please refer to our Returns policy for all returns. Please email us at should you require assistance with processing a return.

How can I get assistance if I need it?

Please reach out to us by email at


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